🤝 Customer Relations Simulation: 2D Service Queue
Interactive 2D model of a customer service operation: an M/M/c support queue (Erlang C) drives customer satisfaction, churn, acquisition, NPS and customer lifetime value. Click customers to send gifts and agents to change staffing.
⚙ Under the hood
Interactive 2D model of a customer service operation: an M/M/c support queue (Erlang C) drives customer satisfaction, churn, acquisition, NPS and customer lifetime value. Click customers to send gifts and agents to change staffing.
customer relationsCRMqueueing theoryErlang Cchurncustomer lifetime value
2D · HTML5 Canvas 2D · 60 FPS target · runs fully client-side, no install