AI for Customer Support Deflection

Deflect tickets with AI-powered intent routing, help center search, guided flows, and safe automation while keeping CSAT high.

Deflection reduces workload by resolving common intents before agents. Success depends on accurate intent detection, strong content retrieval, guardrails, and measurable outcomes.

In-app FAQs, proactive tips, and self-service automations.

Detection & Retrieval

Intent classification; entity extraction; language detection.

live demo · related simulation● LIVE

Safe tool calls (order lookup, refund eligibility) with schema validat

Guardrails: policy checks, PII redaction, rate limits.

Handoff with transcript and summary when needed.

Frequently asked questions

What does automating safe flows involve?

Automate safe flows (status, reset, refund) with approval logic.

How can I monitor and analyze the system's performance?

You can track key metrics like containment, Customer Satisfaction (CSAT), latency, and deflection cost savings to understand how effectively the system is operating.

What strategies are used to enhance content quality?

We continuously improve the content, prompts, and thresholds utilized by the system based on user feedback and performance data.

How does the system address potential inaccuracies or 'hallucinations'?

The system is designed to mitigate hallucinations by enforcing citations and refusing to generate responses when confidence levels are low, ensuring more reliable information.

▶ Try it live

Everything above runs in your browser — open Hash Function Avalanche Visualizer and change the parameters while it is running. Nothing is installed, nothing is uploaded, the whole model lives in one tab.

▶ Open Hash Function Avalanche Visualizer simulation