Accessible and Inclusive AI for Digital Government — Principles

The Core Idea

AI should improve access for all residents, including people with disabilities, seniors, and multilingual communities. Design systems to be inclusive from the start.

Inclusive AI expands access and usability across channels. Build accessibility into procurement, design, testing, and operations with measurable outcomes.

- Real-time translation and captioning across channels

- Personalization for cognitive load and reading level

Design System and Content

- Multimodal options: text, audio, and visual alternatives

- Co-design with diverse communities and accessibility experts

- Test across devices, languages, and assistive technologies

Frequently asked questions