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🎫 AI Ticket Routing and Sentiment Analysis

Watch AI intent classification and real-time sentiment analysis route support tickets to the right queue and escalate at-risk customers before they churn.

AI & Machine Learning3DAdvanced60 FPS

Support tickets stream out of the inbox, pass through a glowing AI classifier core, and are routed to color-coded queues by intent — while sentiment analysis catches angry customers and escalates them straight to a human agent.

🔬 What It Demonstrates

Each ticket is colored by its sentiment score (green calm to red furious) and classified into a queue by intent. Tickets whose sentiment drops below the escalation threshold skip the normal queue entirely and jump to the red Escalation lane.

🎮 How to Use

Adjust ticket rate, the share of negative-sentiment tickets, AI routing accuracy, and the escalation threshold. Toggle AI routing off to see every ticket dumped into a single slow manual queue instead.

💡 Did You Know?

Automated sentiment-triggered escalation lets support teams intervene with at-risk customers within seconds, instead of hoping an overworked agent happens to notice frustration buried lower in a first-come-first-served queue.

⚙ Under the hood

Watch AI intent classification and real-time sentiment analysis route support tickets to the right queue and escalate at-risk customers before they churn.

artificial intelligencesentiment analysismachine learningnatural language processingdata analyticscustomer supportThree.js

3D · Three.js / WebGL renderer · 60 FPS target · runs fully client-side, no install