Name: NLP for Business Lab
Author: MySimulator

Routing policy

Auto-route confidence threshold: 75%

A text classification model reads incoming customer messages and assigns each an intent-confidence score (billing, support, sales, other). Messages above the confidence threshold get auto-routed to the right team instantly; messages below it go to a human triage queue first.

Batch of 1,000 messages

Auto-routed messages—

Correctly auto-routed—

Sent to human triage—

Messages by classifier confidence (green = auto-routed, ring = misrouted)