Transcription policy

Transcription-confidence threshold: 70%

This case study models 2,000 call center calls transcribed by a speech recognition model. Above the confidence threshold, the transcript is auto-processed for downstream analytics and compliance logging; below it, an agent or reviewer checks the transcript by hand.

Day outcome

Calls auto-processed—

Transcription errors auto-accepted—

Review hours needed—

Calls by transcription confidence (amber = auto-processed, ring = true transcription error)